Shipping & Returns

SHIPPING

How much does shipping cost?

Standard shipping (2-3 days) is $5. Orders greater than $75 ship free throughout the US. Need your order sooner? Email me for rush shipping quotes.

When will my order ship?

Since some orders are customized based on your needs, production time usually runs around 2-4 business days (M-F). We generally ship through USPS and it takes 3 days on average for products to arrive. If you need your item sooner please email us at sacredroots333@gmail.com before you place your order.

Uh oh, USPS lost my package!

Packages that are marked as delivered, but are “not received” are your responsibility to track down unfortunately. We wish we could help more but we are not able to track them down on our end. We do not issue refunds on lost packages.

 If you notice an issue with the details for a custom order please email us at sacredroots333@gmail.com within 24 hours of purchase and we will do our best to make sure it gets corrected.

If you catch the mistake after 24 hours please still reach out to us. We may be able to change it or offer you a discounted price to redo the item.

 

RETURNS

Given the custom nature of our work, we do not accept returns, exchanges, or cancellations (unless notice is given within 24 hours of purchase). However, if there is an issue with your order or you have any questions please don't hesitate to email me at sacredroots333@gmail.com. It is our hope that each item purchased will become a treasured keepsake - if for any reason you are unhappy with your purchase, please reach out and we will do what we can to make it right!